Return policy

Thank you for shopping at Hatfields London.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 14 days of the original purchase of the

product. A new product may be exchanged for another product or returned for a
refund.

To be eligible for a return, please make sure that:

  * The product was purchased in the last 14 days

  * The product is in its original packaging

  * The product isn't used or damaged

  * You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

 * By email: 

Send the product with its original packing and the RMA number, along with a
note indicating whether you want to exchange the product (and if so, what
other product you want to order) or a refund, to:

162 Anyards Road, Cobham, KT11 2LH, UK

Once we receive your return parcel we will aim to process your refund within 48 hours.

Shipping charges  

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Shipping charges incurred in connection with the return of a product are non-
refundable.

You are responsible for paying the costs of shipping and for the risk of loss

of or damage to the product during shipping, both to and from Hatfields
London.

Damaged items  
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If you received a damaged product, please notify us immediately for
assistance.

Sale items  

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Sale items can be refunded.

Contact us  

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If you have any questions about our Returns and Refunds Policy, please contact
us:

* By email: